Shipping & Returns
WARRANTY & RETURN POLICY
Your satisfaction is our first priority.
If there is any problem with your order please contact us immediately to enable us to rectify the problem and satisfy your requirements as soon as possible.
We will refund any items purchased that are found to have a Manufacturing Defect. Please call Solutions Medical Customer Service or just email us at [email protected] to receive authorisation to return any faulty product. We will report the fault to the Supplier as well as the TGA if applicable. We will replace any faulty product if we confirm the fault and will offer a full refund or exchange. All returns must be in its original packing status and returned within 7 days of the receiving your parcel.
Please note we only ship within Australia
Large or Bulky items eg: Wheelchairs, Tables, Scooters, Heavy Equipment etc will require a Freight Quote.
All items that are able to be added to cart will incur a maximum one off freight charge of only $15
Free Post items can also be added to other items however will incur the $15.00 one off freight charge for multiple items.
All Free Post Items can be added together with no extra freight charges.
METHOD OF DELIVERY
We look for the best rate and safest way to deliver your items purchased through us. Australia Post and various Courier Companies are used and we reserve the right to use this method at our discretion.
Australia Post Calculator is used to calculate the freight costs however this doesn't mean your items will be shipped by Australia Post. If your basket is too heavy to ship and exceeds Australia Post Calculator (20kg+) Please contact us to arrange a shipping cost.
There are literally thousands of items available to the consumer for First Aid, Medical Consumables, Devices etc. Some of our products listed WILL NOT ALWAYS BE IN STOCK DUE TO VARIOUS REASONS. Our range is so vast however we can quickly get these products in, as our Suppliers hold stock for us. The product usually ships to us within 2-3 Business Days. You can feel confident that you will not be waiting forever for your items and if for some unforseen reason the stock is going to be on BACK ORDER for long periods of time due to manufacturing delays you will be notified immediately and you can wait for the product or receive an immediate refund.
Our return policy is designed to give you peace of mind when purchasing from Solutions Medical.
All items returned must be in brand new, unused condition in original packaging. The item must not show any signs of use or be marked. If you would like to return please go to our return page and complete a return request form. Your satisfaction is our first priority.
Please be aware all returns or cancellations once paid will be deducted 15% of the sale price for administration fees and the original Freight Costs of $15.00
All Free Freight Items returned will be deducted 25% of the total sale price for administration fees and costs.
Customer is responsible for all return freight costs.