Postage & Delivery
Solutions Medical uses a combination of Couriers & Australia Post for all shipments based on geographical and logistical expediency.
If you are not likely to be home when a delivery is to be effected, then you need to instruct us by message so we can have your permission to leave parcels as the couriers are unable to leave any item unless approval is given.
We notify all customers of Tracking Numbers on the day of dispatch through the system for you to track the item. Please ensure you keep an eye on this tracking as it will keep you fully informed. This is your responsibility.
If you are not at home the courier will leave a scanned card for you to contact their base to arrange for a second delivery. If you fail to contact the Courier within 3 days of a failed delivery they will return the item to us and you will be responsible to pay for any additional deliveries. (Keep an eye on your tracking as this also informs you if a card has been left and what you need to do).
If you prefer to have your items sent to a PO BOX or by POST please message us and your item will be sent via Australia Post.
Please note we only ship within Australia
Large or Bulky items eg: Wheelchairs, Tables, Scooters, Heavy Equipment etc will require a Freight Quote.
All items that are able to be added to cart will incur a maximum one off freight charge of only $15
Free Post items can also be added to other items however will incur the $15.00 one off freight charge for multiple items.
All Free Post Items can be added together with no extra freight charges.