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Shipping & Returns

WARRANTY & RETURN POLICY

Your satisfaction is our first priority.

If there is any problem with your order please contact us immediately to enable us to rectify the problem and satisfy your requirements as soon as possible.
We  will refund any items purchased that are found to have a Manufacturing Defect. Please call Solutions Medical Customer Service or just email us at sales@solutionsmedical.net.au to receive authorisation to return any faulty product. We will report the fault to the Supplier as well as the TGA if applicable. We will replace any faulty product if we confirm the fault and will offer a full refund or exchange.  All return must be in its original packing status and returned within 14 days of the purchased date.

SHIPPING

Please note we only ship to Australia and New Zealand.

METHOD OF DELIVERY

We look for the best rate and safest way to deliver your items purchased through us. Australia Post and various Courier Companies are used and we reserve the right to use this method at our discretion.

Australia Post Calculator is used to calculate the freight costs however this doesn't mean your items will be shipped by Australia Post. If your basket is too heavy to ship and exceeds Australia Post Calculator (20kg+) Please contact us to arrange a shipping cost.

There are literally thousands of items available to the consumer for First Aid, Medical Consumables, Devices etc. Some of our products listed WILL NOT ALWAYS BE IN STOCK DUE TO VARIOUS REASONS. Our range is so vast however we can quickly get these products in, as our Suppliers hold stock for us. The product usually ships to us within 2-3 Business Days. You can feel confident that you will not be waiting forever for your items and if for some unforseen reason the stock is going to be on BACK ORDER for long periods of time due to manufacturing delays you will be notified immediately and you can wait for the product or receive an immediate refund.